1. Introduction

This Refund and Return Policy applies to all purchases made through our website, “howinu.com.” We want to ensure that our customers have a clear understanding of our policies regarding refunds and returns. By making a purchase on our website, you agree to comply with the terms outlined in this policy.

2. Refund Policy

2.1 Refund Eligibility:

We offer refunds for eligible products in the following situations:

  • Products damaged during shipping.
  • Incorrect or defective products received.
  • Non-delivery of the product.

2.2 Refund Request Process:

To request a refund, please contact our customer support team within 15 days from the date of delivery. You can contact us via email at help@howinu.com. Please provide the following information when requesting a refund:

  • Order number.
  • Product details.
  • Reason for the refund request.
  • Photographic evidence, if applicable.

2.3 Refund Processing:

Refunds will be processed within 5 business days after the approval of your refund request. Refunds will be issued to the original payment method used for the purchase.

3. Return Policy

3.1 Return Eligibility:

We accept returns for eligible products in the following situations:

  • Products damaged during shipping.
  • Incorrect or defective products received.

3.2 Return Request Process:

To request a return, please contact our customer support team within 15 days from the date of delivery. You can contact us via email at help@howinu.com. Please provide the following information when requesting a return:

  • Order number.
  • Product details.
  • Reason for the return request.
  • Photographic evidence, if applicable.

3.3 Return Shipping:

If the return is approved, we will provide you with a return shipping label or instructions. The return shipping costs for eligible returns will be covered by us.

3.4 Return Processing:

Returns will be processed within 7 business days after we receive the returned product. Refunds for returned items will be issued to the original payment method used for the purchase.

4. Non-Refundable and Non-Returnable Items:

Please note that certain products are non-refundable and non-returnable, including digital products, gift cards, and products that are explicitly labeled as such on our website.

5. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact our customer support team at help@howinu.com.

6. Changes to the Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be effective upon posting the revised policy on our website.